Privacy Policy
January 19th, 2025
This Privacy Policy explains how Protectly LLC (“Protectly”, “we”, “us”, “our”) collects, uses, shares, and protects personal information, and the privacy rights and choices we offer, in connection with our websites, online services, and products and services (collectively, our “Services”). This Privacy Policy does not apply to websites, including without limitation, third-party websites linked to or incorporated into the Services, that are not owned and controlled by Protectly or that post different privacy policies or statements.
The Services are owned and operated by Protectly. Each user of the Services agrees that any dispute arising or relating thereto must and shall be addressed as between the applicable user and Protectly.
Personal Information
We Collect Information you provide to us. Personal information you may provide to us includes:
Contact details, such as your first and last name, email and mailing addresses, and phone number.
Account data, such as the username and password that you may use to establish an online account with us.
Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
Order and purchase history, including your interactions with our checkout page.
Payment details, such as your payment card number, bank account number and shipping address.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Mobile Opt-In Data and Third-Party Sharing
We do not share mobile opt-in data with third parties or affiliates. Any mobile phone number, text message opt-in data, or other mobile data that you provide to us will be used exclusively by Protectly for shipping protection and claim related updates and will not be shared with third parties or affiliates for their marketing or commercial purposes. Your mobile opt-in information is maintained securely and solely for the purpose of providing you with the specific services you have requested.
Third-party sources
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
- Data providers, such as information services, data co-ops, and data licensors.
- Public sources, such as social media platforms.
- Marketing partners, such as companies that have entered into joint marketing relationships with us.
Automatic data collection
We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with our websites, online services and our communications, such as: Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type, IP address, unique identifiers, language settings, mobile device carrier, radio/network information, and general location information. If you do not want us to collect location information, you may decline our request or disable location services in your mobile device’s settings. However, opting out of the collection of location information will cause location-based features to be disabled and the online and/or mobile application may not function properly. We will delete any location information that you request us to delete.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to our website, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.
Cookies and Similar Technologies
Our Services may use the following technologies:
Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your Services experience more efficient may not function properly or otherwise be available to you.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser, in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked. The type of information collected by web beacons may include the pages and links accessed by you as well as your IP address and other information about the device you used to access the Services.
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
How We Use Personal Information
We use personal information for the following purposes:
Service delivery
We use personal information to: (i) provide, operate and improve our Services and our business; (ii) process your payments and complete transactions with you; and (iii) communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages.
Improve, monitor, personalize, and protect our Services
We may also use personal information to improve and keep our Services safe for our users, which includes: Understanding your needs and interests, and personalizing your experience with the Services and our communications; Engaging in surveys and recording our video and audio chats with consumers; Troubleshooting, testing and research to keep the services secure; and Investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.
Research and development
We may use personal information for research and development purposes, including to analyze and improve our Services and our business. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. This anonymous data will never include your name, phone number, email address, or mailing address. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.
Marketing and advertising
We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising
purposes:
Direct marketing
We may send you Protectly-related direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the Opt-out of marketing section.
Interest-based advertising
We may engage third party advertising companies and social media companies to display ads on our websites and other online services. These companies may use cookies and similar technologies to collect information about your interactions (including the data described in the “Automatic data collection” section) over time across our Services and use that information to serve online ads that they think will interest you. This is called interest- based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to them or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Privacy Rights and Choices” section below.
Compliance and protection
We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including: Protect our, your or others’ rights, privacy, safety, or property; Audit our internal processes for compliance with legal and contractual requirements and internal policies; Enforce the terms and conditions that govern our Services; Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and Comply with applicable laws, lawful requests, and legal process, such as to respond to
subpoenas or requests from government authorities.
How We Share Personal Information
We may share personal information with:
Affiliates
Within Protectly for purposes consistent with this Privacy Policy
Service providers
Companies and individuals that provide services on our behalf or help us operate our Services or our business.
Payment processors
When you use the Protectly Services, your payment card information or bank account information is collected and processed directly by our payment processors. We do not record or maintain payment card or bank account details. These payment processors may use your payment data in accordance with their privacy policies.[1]
Facebook and other Social Networking Services
You may be given the option to access or register for the Services through the use of your username and passwords provided by Facebook and other social networking sites (each, an “SNS”), or otherwise have the option to connect an SNS account. By doing so, you authorize us to access and store information from the SNS — including, without limitation, your name, email address(es), date of birth, gender, current city, profile picture and URL — and to use and disclose it in accordance with this Privacy Policy. To control what information is shared with us, please check the applicable SNS privacy policy and your privacy settings on each SNS to make changes as appropriate.
Third Parties
Third parties, such as advertising companies and data providers, for interest-based advertising and other marketing purposes, including those third parties’ own purposes. To learn how to opt-out, please see the “Privacy Rights and Choices” section below.
Professional Advisors
Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others
Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business Transferees
Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Protectly.
We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.
Your Choices About Information We Collect and How to Opt Out
You have a choice about how we use your personal information. Although you cannot opt out of all data collection when you visit our Site and use our Services, you can limit the collection, use, and sharing of your personally identifiable information. Please note that this may affect your ability to access certain Services. You may opt out at any time by contacting us at support@getprotectly.com.
Privacy Rights and Choices
Access, correct or delete
Except as otherwise provided, this section applies to residents of California, Colorado, Connecticut, Utah, Virginia, and other states where privacy laws applicable to us grant their residents the rights described below. With respect to the collection of your personal information, you have the following rights with respect to your personal information. The right: (1) to update or amend personal information that we have collected about you if it is inaccurate or incomplete; (2) to request that we disclose the personal information that we hold about you; (3) to request the categories of sources from which your personal information is collected; (4) to request the categories of third parties with whom we share personal information; (5) to request the commercial purpose for collecting your personal information; (6) to request the categories of personal information sold and the categories of third parties to whom the personal information was sold; (7) to request that we delete or restrict personal information; (8) to request that we limit the ways we use and disclose sensitive personal information (as defined by California law) to uses which are necessary to perform the Services; (9) to opt out of the processing of your personal information with respect to direct marketing or targeted advertising purposes; and (10) not to receive discriminatory treatment for the exercise of your privacy rights. You also have the right to designate an Authorized Agent to submit a request on your behalf.
If you have a Protectly account, you can review and update certain account information by logging into your account. Registered users may also contact us to request deletion of their account and certain personal information. We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to limit or decline access and deletion requests, such as where we need to retain your information for security, compliance, fraud prevention, and safety purposes, to comply with law, to establish or defend legal claims, to protect the identities and rights of other users, to protect trade secrets, or because access or deletion is not practicable. If we delete your account, you will not be able to access it. If we delete your information, it will generally be deleted from our active databases, and the information may remain for a period of time in our backup files and in unstructured files until these records are deleted in the ordinary
course of business.
Do Not Track
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit www.allaboutdnt.com[2]
Other Sites and Services
Our Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions
Security
We are dedicated to protecting all personal information to the greatest extent possible. We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of personal information. We are not responsible for circumvention of any privacy settings or security measures. Whenever we collect personal information, that information is encrypted and transmitted in a secure way. However, if you create an account, you are responsible for maintaining the confidentiality of your personal information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you learn of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody, you should notify us immediately.
Minors
Our Services are not intended for use by anyone under the age of 21. Children or persons under the age of 21 are not allowed to use our Services. If we learn or have reason to suspect that a user is under age 21, we will promptly deactivate that user’s account and delete any personal information collected in connection therewith. If you believe we might have any information from or about a child or person under the age of 21, please contact us at support@getprotectly.com.
How to Exercise Your Rights
You can request to know whether we have collected your personal information, and in certain cases, information about how we use and share it. If you are a California resident, you have the right to request this information up to two times in a 12-month period. You have the right to designate an authorized agent to make a request on your behalf. To exercise your rights, please contact us at support@getprotectly.com.
Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email, telephone number, or mail address.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your state privacy rights. We will not:
- Deny you products or Services.
- Charge you different prices or rates for products or Services, including through the use of discounts or other benefits or imposing penalties.
- Provide you with a different level or quality of products or Services.
- Suggest that you will receive a different price or rate for products or Services or a different level or quality of products or Services.
Accessibility
Individuals who need assistance accessing this Privacy Policy or need technical or customer support in an alternative format can do so by contacting us at the email address below. We are committed to making our Services accessible and usable by all people, including those with disabilities and special needs. We provide technical and customer support to accommodate the needs of users with disabilities and address issues related to the accessibility of our site and Services. Alternative formats for all content are available by contacting us at support@getprotectly.com. In addition, users may request product documentation and reference materials in alternate formats.
Consent
By using our Services, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy. You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be emailed to support@getprotectly.com. Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the Services you request; and (ii) your ability to access the Services.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our websites and online services. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through our Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of our Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
Terms of Service
Our [Terms of Service] are incorporated into and are a part of this policy. It is important that you read the Terms of Service, as where there is a conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail.
How to Contact Us
You can reach us by email at support@getprotectly.com.