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Protect your packages, protect your brand.

Transform lost, stolen, and damaged orders into cost savings, new revenue and repeat customers.

Book a DemoTry it Free

Carriers drop the ball every day. You pay the price.

53 %

of online orders have delivery issues

1.32 BIL

U.S. orders lost, stolen, or damaged each year

33 %

of Americans had a package stolen last year

1/3

customers abandon a brand after shipping issues

97 %

of shoppers expect merchants to pay for delivery issues

95 %

expect problems resolved while the package is in transit

Focus on your business. Let us handle delivery issues.

We’ll resolve your customers’ shipping issues while you receive monthly payouts from protected orders.

STEP 1

Add shipping protection to your checkout in minutes.

Increase conversion with a worry-free checkout experience for shoppers. Get up and running instantly with lightweight e-commerce plugins. Free to install.

ShopifyWooCommerce (Coming Soon)

STEP 2

Instant resolutions for your customers. Zero work for your team.

Shoppers file a claim in seconds. Protectly resolves delivery issues in minutes with advanced technology. We cover 100% of the costs for replacement orders and refunds.

STEP 3

Get actionable insights into last-mile performance.

Protectly reveals the hidden costs of shipping errors. See revenue recaptured, support tickets offloaded, reship and refund costs erased, and fulfillment blind spots exposed. Get carrier and SKU-level trends to reduce repeat issues and protect customer retention.

Our customers turn shipping failures into an opportunity.

See your Savings
200 K+

orders protected

$ 1.6 M

new revenue earned

$ 2.2 M

resolution costs offloaded

30 K+

support tickets offloaded

Customer Results

“We ship cans and glass bottles, so delivery issues are a constant headache. With Protectly, we've automated 51% of our support tickets, eliminated reship costs and unlocked a new revenue stream.. All while keeping customers happier than ever.”

Justin Tidwell CEO

"Shipping issues used to drain our time and budget. Protectly took over replacements and refunds, reduced our workload, and boosted both profits and customer happiness."

Christina Corbin Director of Marketing and Customer Experience at Green Rush Packaging

"Protectly solved our shipping problems, saving us time and money. We no longer worry about replacements or refunds, and our customers are happier than ever."

Araceli Salinas Marketing Director at EnviroPackaging

Key Features

  • Boost shopper confidence at checkout with shipping protection
  • Automatically resolve shipping-related support tickets
  • Erase reship and refund costs from your P&L
  • Gain insights into last-mile delivery performance and trends
  • Unlock new revenue through replacement orders and protection fees
  • Purchase shipping protection at checkout for a small fee
  • File a claim in < 2 minutes for lost, stolen or damaged orders
  • Receive same-day replacement items or a refund with no hassle

PRICING

Get Started with Protecly

Free protection with major results.

Free

Get started free. Protect orders, resolve claims, and access shipping insights with zero cost or commitment.

$0

What's Included
  • Shipping protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %
Contract

Scale with confidence. Unlock revenue share, deeper analytics, and tailored terms to maximize profit and retention.

Custom Pricing

Annual contract Rev share %
What's Included
  • Shipping protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %

Have questions?
We have answers

Want to know more? You can email us anytime at support@protectly.com

For Merchants
Protectly is a shipping protection service that helps e-commerce stores safeguard their customers' orders against lost, stolen, or damaged items. It provides an easy integration with your checkout process and offers efficient claim management services.
Protectly integrates seamlessly with popular e-commerce platforms like Shopify and WooCommerce. You can add it to your checkout in just a few minutes using the provided plugins on our website or booking time with our team through the website.
We offer two pricing plans:
  • Free Plan: No monthly cost. Add shipping protection to your checkout experience, offload claims management and resolutions, and gain rich shipping analytics, all for free!
  • Contract Plan: Add shipping protection to your checkout experience, offload claims management and resolutions, gain rich shipping analytics, and receive a revenue share percentage from shipping protection purchases.
With the Free Plan, you don’t pay a monthly fee. Instead:
  • You collect shipping protection fees directly from customers at checkout, along with their product payment. Both amounts are deposited into your company’s bank account.
  • The shipping protection fees are automatically transferred to Protectly on a weekly basis through Plaid.
  • Protectly reimburses your company on a weekly basis for refunds and replacement orders for approved claims. This process is also automated via Plaid.
The Contract Plan includes a revenue share % from shipping protection purchases. The steps are as follows:
  • You collect shipping protection fees directly from customers at checkout, along with their product payment. Both amounts are deposited into your company’s bank account.
  • The shipping protection fees are automatically transferred to Protectly on a weekly basis through Plaid.
  • Protectly reimburses your company on a weekly basis for refunds and replacement orders for approved claims. This process is also automated via Plaid.
  • Protectly sends your company a monthly payment based on the revenue share % agreed upon in your contract. This is calculated from the % of shipping protection purchases.
By offering shipping protection to your customers, you’ll increase checkout conversion, reduce support ticket burden, offload costs for refunds and replacements, and generate additional revenue from replacement orders from Protectly.
Protectly handles claims on behalf of your brand with an Amazon-like experience. Your customers file claims through our modern software, and we resolve them faster than in-house teams. This reduces your customer support costs and improves your customer satisfaction (CSAT).
Protectly covers claims for lost, stolen, and damaged items. We provide a simple claim filing experience and fast resolutions– ensuring your customers are satisfied and your brand reputation is protected.
Protectly increases customer satisfaction and loyalty by providing a hassle-free shipping experience and quick problem resolution for shipping issues.
Protectly is not a taxable product. Protectly does not provide recommendations on how each merchant should manage their tax obligations.
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.
For Consumers
Protectly is a shipping protection service you can purchase for a small fee while online shopping. It’s offered during the checkout process.
If your item(s) are lost, stolen, or damaged during shipping, you can file a claim and get a replacement or full refund in minutes. Many online stores can’t offer this level of service, so they use Protectly to provide you with an Amazon-like experience.
If your package is lost, stolen, or damaged, you can file a claim with Protectly. We provide a fast resolution process, either replacing your items or reimbursing you, depending on product availability.
Filing a claim is easy. Use the link sent to you over email and SMS to log into Protectly. Once you're in, find your orders and follow the steps to file a claim. You’ll need to share minimal supporting evidence. The whole process only takes a few minutes!
Yes, claims must be filed within a certain timeframe after the shipping date, typically 20 days. Be sure to file your claim promptly for a faster resolution.
Most claims are processed quickly. You’ll usually receive a resolution within a business day, depending on the complexity of the issue and the information provided. You will receive email and/or SMS updates along the way.
Yes! If your claim is approved, your item(s) will be replaced, or you’ll be reimbursed for the full value of the item including the costs for shipping and taxes.
If the store you purchased from offers Protectly, you can add shipping protection during checkout, usually for just a few dollars. Once you’ve checked out, your order is covered! You’ll receive an email and SMS with a link to file a claim if any shipping issues come up.
Yes. Protectly’s service is included at checkout. The fee is usually a nominal flat rate to protect your order. For more expensive orders, a percentage-based fee may apply, which will still be a small fraction of the total order value.
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.

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