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Protect your packages, protect your brand

Transform lost, stolen, and damaged orders into cost savings and additional revenue.

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Shipping problems are rampant in the U.S.

41 %

of online shoppers report lost deliveries

$13.4 /BIL

in annual stolen 
packages

21 %

 of US consumers have experienced package theft

10 %

of e-commerce orders arrive damaged

$19.5 /BIL

in annual lost 
packages

1/3

of customers abandon your brand after shipping issues

Focus on your business – let us handle shipping issues

We’ll manage your customers’ shipping issues while you receive monthly payouts from protected orders.

STEP 1

Add package protection to your checkout experience in minutes

Increase conversion with a worry free checkout experience for shoppers. Get up and running instantly with lightweight e-commerce plugins.

Shopify Plugin WooCommerce Plugin

STEP 2

Fast problem resolution for your customers, zero complexity for your business.

Guarantee fast resolutions for customer shipping issues. Protectly manages claims on behalf of your brand with advanced technology and trained support experts.

STEP 3

Monitor and improve your shipping performance.

Track revenue earned, costs offloaded, claims details, and your unique shipping performance vs benchmarks.

Our customers transform shipping issues into an opportunity.

Reduce support costs, increase revenue, boost CSAT, and improve shipping performance with our free to install application.

See your Savings
153 K

orders protected

$ 1.6 M

reorder revenue earned

$ 2.2 M

resolution costs offloaded

26 K

support tickets offloaded

Customer Results

With Protectly, we’re making an extra $42,000 a month from reorders. Support costs are down by 51%, and customer satisfaction is up. They’ve turned our shipping issues into a revenue stream.

Justin Tidwell CEO

Shipping issues used to drain our time and budget. Protectly took over replacements and refunds, reduced our workload, and boosted both profits and customer happiness.

Christina Corbin Director of Marketing and Customer Experience at Green Rush Packaging

Protectly solved our shipping problems, saving us time and money. We no longer worry about replacements or refunds, and our customers are happier than ever.

Araceli Salinas Marketing Director at EnviroPackaging

Key Features

  • Offer shipping protection at checkout
  • Offload support for shipping issues
  • Offload reorders and refunds
  • Deep insights into shipping performance
  • Revenue sharing from shipping protection purchases
  • Shipping protection for peace of mind
  • Fast and fair claim resolutions
  • Quick reorders and refunds

PRICING

Get Started with Protecly

Free protection with major results.

Free

Offload support costs for shipping issues while collecting reorder revenue
from Protectly.

$0

What's Included
  • Package protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %
Contract

Enjoy the full power of Protectly while participating in revenue sharing from package protection purchases.

Custom Pricing

Annual contract Rev share %
What's Included
  • Package protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %

Have questions?
We have answers

Want to know more? You can email us anytime at support@protectly.com

For Merchants
Protectly is a shipping protection service that helps e-commerce stores safeguard their customers' orders against lost, stolen, or damaged items. It provides an easy integration with your checkout process and offers efficient claim management services.
Protectly integrates seamlessly with popular e-commerce platforms like Shopify and WooCommerce. You can add it to your checkout in just a few minutes using the provided plugins on our website or booking time with our team through the website.
We offer two pricing plans:
  • Free Plan: No monthly cost. Add shipping protection to your checkout experience, offload claims management and resolutions, and gain rich shipping analytics, all for free!
  • Contract Plan: Add shipping protection to your checkout experience, offload claims management and resolutions, gain rich shipping analytics, and receive a revenue share percentage from shipping protection purchases.
With the Free Plan, you don’t pay a monthly fee. Instead:
  • You collect shipping protection fees directly from customers at checkout, along with their product payment. Both amounts are deposited into your company’s bank account.
  • The shipping protection fees are automatically transferred to Protectly on a weekly basis through Plaid.
  • Protectly reimburses your company on a weekly basis for refunds and replacement orders for approved claims. This process is also automated via Plaid.
The Contract Plan includes a revenue share % from shipping protection purchases. The steps are as follows:
  • You collect shipping protection fees directly from customers at checkout, along with their product payment. Both amounts are deposited into your company’s bank account.
  • The shipping protection fees are automatically transferred to Protectly on a weekly basis through Plaid.
  • Protectly reimburses your company on a weekly basis for refunds and replacement orders for approved claims. This process is also automated via Plaid.
  • Protectly sends your company a monthly payment based on the revenue share % agreed upon in your contract. This is calculated from the % of shipping protection purchases.
By offering shipping protection to your customers, you’ll increase checkout conversion, reduce support ticket burden, offload costs for refunds and replacements, and generate additional revenue from replacement orders from Protectly.
Protectly handles claims on behalf of your brand with an Amazon-like experience. Your customers file claims through our modern software, and we resolve them faster than in-house teams. This reduces your customer support costs and improves your customer satisfaction (CSAT).
Protectly covers claims for lost, stolen, and damaged items. We provide a simple claim filing experience and fast resolutions– ensuring your customers are satisfied and your brand reputation is protected.
Protectly increases customer satisfaction and loyalty by providing a hassle-free shipping experience and quick problem resolution for shipping issues.
Protectly is not a taxable product. Protectly does not provide recommendations on how each merchant should manage their tax obligations.
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.
For Consumers
Protectly is a shipping protection service you can purchase for a small fee while online shopping. It’s offered during the checkout process.
If your item(s) are lost, stolen, or damaged during shipping, you can file a claim and get a replacement or full refund in minutes. Many online stores can’t offer this level of service, so they use Protectly to provide you with an Amazon-like experience.
If your package is lost, stolen, or damaged, you can file a claim with Protectly. We provide a fast resolution process, either replacing your items or reimbursing you, depending on product availability.
Filing a claim is easy. Use the link sent to you over email and SMS to log into Protectly. Once you're in, find your orders and follow the steps to file a claim. You’ll need to share minimal supporting evidence. The whole process only takes a few minutes!
Yes, claims must be filed within a certain timeframe after the shipping date, typically 20 days. Be sure to file your claim promptly for a faster resolution.
Most claims are processed quickly. You’ll usually receive a resolution within a business day, depending on the complexity of the issue and the information provided. You will receive email and/or SMS updates along the way.
Yes! If your claim is approved, your item(s) will be replaced, or you’ll be reimbursed for the full value of the item including the costs for shipping and taxes.
If the store you purchased from offers Protectly, you can add shipping protection during checkout, usually for just a few dollars. Once you’ve checked out, your order is covered! You’ll receive an email and SMS with a link to file a claim if any shipping issues come up.
Yes. Protectly’s service is included at checkout. The fee is usually a nominal flat rate to protect your order. For more expensive orders, a percentage-based fee may apply, which will still be a small fraction of the total order value.
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.

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