Add shipping protection to your checkout today
53% of online orders have a delivery issue. Carriers fail every day, but the merchant pays the price. Protectly gives shoppers instant resolutions, covers 100% of reship and refund costs, and arms merchants with data to fix last-mile performance. Install our Shopify app to turn shipping failures into profit and brand loyalty.
24/7 CLIENT SUPPORT
Fast claim resolution for your customers, zero complexity for your business
Protectly offers modern and efficient claim resolutions for your customers. When shipping issues occur, customers can quickly view their orders, select the affected items, provide minimal supporting evidence, and receive a quick resolution. Protectly handles replacement orders or reimbursements for approved claims and takes full financial responsibility.
Protectly’s analytics provide merchants with valuable insights into shipping performance.
Track revenue from replacement orders, support tickets offloaded, refund and replacements offloaded, claim details and your unique shipping performance compared to industry benchmarks. Identify common shipping issues and trends over time. Receive proactive tips to improve shipping performance and customer satisfaction (CSAT).
Carrier Integrations
